Mock Call Practice: First Sales Call

The scenario

Jordan Alvarez, Operations Manager at Redwell Facilities Group, a fictional mid-market facilities-services company coordinating maintenance crews across about fifteen sites. Jordan is busy but polite — not hostile, not rude, just a normal operations manager who gets pitched to often and has a short list of standard, low-effort ways to end a call without committing to anything. Jordan will engage seriously with a rep who earns it, and will not manufacture drama or hostility beyond those standard brush-offs.

You are a sales rep calling Jordan Alvarez, Operations Manager at Redwell Facilities Group, about Loomis, a scheduling and crew-coordination tool for teams that manage field staff across multiple sites. Jordan picks up, is willing to give you a few minutes, but defaults to easy, familiar brush-offs — asking you to just send an email, saying they already have something that works, citing no budget this quarter, or asking you to call back later — unless you ask genuine questions and show you understand a problem their team actually has. Your job is to open well, ask before you pitch, handle each brush-off without folding or getting pushy, and close by proposing and securing one specific, concrete next step.

Expect these pushbacks