Refund Policy

We want you to pay only for practice sessions that actually work. This policy explains when refunds happen automatically and how to request one.

Failed or broken sessions

We reserve the full planned duration of a session before it starts, so you never pay partway through. If a session fails to start, or ends without producing a usable result — for example, an empty transcript or a failed evaluation — the full reservation of voice or video minutes is automatically released back to your balance. You do not need to contact us for these refunds; they happen automatically.

Unused minute packs

If you purchased a voice or video minute pack and have not used any of it, you can request a refund within 14 days of purchase by emailing us at the address below. We will refund the unused pack to your original payment method. A pack that has been partially used is reviewed case by case — email us and we will work out a fair, pro-rated refund for the unused minutes. Minutes gifted to another person are refundable up until the recipient claims them; once claimed, they follow this same policy on the recipient’s account.

Completed sessions

Minutes actually used on sessions that completed successfully and produced a scorecard are non-refundable, since the service was delivered.

Business subscriptions

Hiring (B2B) subscriptions can be cancelled at any time. Cancellation takes effect at the end of your current billing period, and you keep access until then. We do not provide partial refunds for the remainder of a billing period.