Refund Policy

We want you to pay only for practice sessions that actually work. This policy explains when refunds happen automatically and how to request one.

Failed or broken sessions

If a session fails to start, or ends without producing a usable result — for example, an empty transcript or a failed evaluation — the credits for that session are automatically refunded to your balance. You do not need to contact us for these refunds; they happen automatically.

Unused credit packs

If you purchased a credit pack and have not used it, you can request a refund within 14 days of purchase by emailing us at the address below. We will refund the unused credits from that purchase to your original payment method.

Completed sessions

Credits spent on sessions that completed successfully and produced a scorecard are non-refundable, since the service was delivered.

Business subscriptions

Hiring (B2B) subscriptions can be cancelled at any time. Cancellation takes effect at the end of your current billing period, and you keep access until then. We do not provide partial refunds for the remainder of a billing period.