Customer Service Roleplay Scenarios

Yes. Your first session runs free for about five minutes with no credit card required. You talk to the AI customer live, then get an overall score and brief feedback on the call so you know whether it's worth continuing into a full session.

Cancellation saves, billing disputes, fraud reports, service outages, HIPAA-bound insurance calls, chargeback conflicts, and overbooked-hotel recovery, among others. Each one hides the caller's real reason for calling behind their opening complaint, so the practice is discovering it, not just apologizing well.

The scorecard weighs things like whether you diagnosed the real issue before offering a fix, followed identity-verification and compliance steps where they apply, and closed with a resolution the caller actually accepted — not just whether you sounded polite. You can see the weighted breakdown after the session ends.

Yes. Alongside the live roleplay calls, this category includes a structured customer-service interview and a tech-support interview for candidates preparing to get hired, not just reps preparing for their next shift on the phones. Both are scored the same way as the calls.