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What you'll practice
What gets scored
Scoring syllabus
7 graded modules
01Needs discovery through active listening
15%
Do you ask questions to ascertain what the customer wants before recommending anything, and adjust when their stated request differs from their real need?
02Product description and demonstration
15%
Can you explain use, operation, and care of merchandise in plain language, and show a product convincingly without jargon?
03Persuasion and closing without pressure
14%
Do you tie recommendations to what the customer said, ask for the sale, offer relevant add-ons, and accept a no gracefully?
04Transaction accuracy
14%
Can you compute sale prices and totals, apply promotions correctly, process cash and card payments, and catch discrepancies at the register?
05Policy and promotion command
14%
Do you know how to find and apply payment, return, and exchange policies and current promotions without escalating every question?
06Composure with difficult customers
14%
Do you stay neutral during returns, price disputes, and complaints, offer alternatives within policy, and escalate at the right moment?
07Floor ownership: stock, display, and security
14%
Do you keep merchandise ticketed, arranged, and counted, flag reorders, and recognize and report security risks per procedure rather than confronting anyone?
Sample questions
How it works
01
Create your account and this template loads automatically. Your first five minutes are free, no credit card required.
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The AI stays in character, follows up, and pushes back. There is no answer menu and no script to hide behind.
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Review your score against the syllabus above, then run the same template again while the feedback is fresh.
Questions before you start
No mystery trial, surprise subscription, or generic practice prompt.
Yes. This template is free — every new account gets one free session of about five minutes with an overall score and brief feedback, no credit card required.
Your session is graded against a weighted rubric with 7 categories. Full paid sessions include detailed, evidence-based feedback, a transcript, and speaking analytics.
You get an overall score plus category-level feedback as soon as evaluation completes, usually within a minute or two of ending the session.
Yes. You can rerun the same template as many times as you have credits for and compare how your score changes. Purchased credits never expire.
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